Product and customer-led transformation and innovation
Featured in....
Product, CX, Design, Innovation and Digital Transformation Leadership
Interim | Freelance | Fractional
I believe commercial success comes from understanding and simplifying complexity, harnessing emerging technologies and balancing employee, customer, technology and business priorities.
I've spent my 20+ year career leading complex and critical programmes across many industries - as a consultant and in-house, in large organisations and small, 'tech native' and traditional corporate. I've held leadership positions in technology, product, customer experience, organisational change and strategy.
My specialism lies in bringing together these diverse skills to deliver transformation and innovation with a laser-like focus on commercial impact. I'm excited by big challenges and harnessing the power of new technologies. If you are too, let's talk.
Organisations I have worked with
Get in touch even if your sector is not listed below as I have worked in most sectors. I have also worked with companies different capital structures - founder owned, VC and Private Equity boards and publically listed companies.
Recent engagements
Global Chief Product and CX Officer
2022-2024 - Nortal
Led a global team of 160 Product Managers, Designers and Consultants for Nortal, a company which built 40% of Estonia's world-leading digital public services. Built a team, improved delivery, re-positioned the business.
Healthcare Pathway Transformation Leader
2020-2022 - AstraZeneca
Led a team for AZ, in partnership with the NHS and Imperial College London. Transformed Heart Failure pathways with new AI based technology and human centric design methods. Won 2 HSJ awards.
Product and Growth Advisor
2020-2021 - Lenus Health
Partnered with Lenus Health, a scale-up healthtech company to develop a new product and growth strategy, helping the business to gain a foothold in England following success with the Scottish healthcare systems.
Director of Customer Experience
2019-2020 - Attraqt PLC
Brought in to Exec team at publically listed SaaS retail AI business, Attraqt. Transformed the Advisory, Customer Support and Technical Onboarding teams. Worked with retailers such as ASOS and Selfirdges on innovation.
